Refund policy

We want you to be happy with what you ordered. If you are not, here is exactly where you stand.

30 DAY MONEY BACK GUARANTEE

If Nightly is not for you, you have 30 days from delivery to get your money back. Contact us and we will take care of it. Nothing in this policy takes away any rights you have under the consumer protection laws that apply to you.

CHANGE OF MIND

Within those 30 days, email us and we will arrange a return. The item needs to be unused and in its original packaging. Return shipping for a change of mind is at your cost, and we refund the purchase price once the item arrives back with us.

If your order has not shipped yet, tell us and we will cancel it and refund you in full.

DAMAGED, FAULTY OR WRONG ITEM

If your order arrives damaged, faulty or is not what you ordered, email us a photo within 30 days of delivery. We will replace it or refund you, whichever you prefer, and we cover the shipping. You will not need to send the item back unless we ask you to.

IF YOU HAVE A REACTION

Stop using the product and email us at hello@shopnightly.com. Tell us what happened. We keep a record of every report, and we will refund you.

SUBSCRIPTIONS

To change, pause or cancel your subscription, email us at hello@shopnightly.com and we will take care of it within one business day. Cancelling stops all future orders. If you cancel after an order has already been processed, that order will still be delivered and you can return it under the change of mind terms above.

HOW REFUNDS ARE PAID

Refunds go back to the original payment method. Once we process a refund it usually takes 3 to 10 business days to appear, depending on your bank.

GETTING IN TOUCH

Email hello@shopnightly.com and we will come back to you within one business day.